Privacy Policy

Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Billing and shipping addresses
• Payment information (processed securely through encrypted channels)
• Reservation details and preferences
• Special requests and accessibility needs

Automatic Information

We automatically collect certain information when you visit our website:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our website
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Process and manage your reservations
• Provide customer service and support
• Send confirmations, updates, and promotional materials
• Improve our services and website functionality
• Comply with legal obligations
• Personalize your experience during your stay

Information Sharing

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who assist in operating our hotel and website
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

Data Security

We implement robust security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure servers with limited access
• Regular security audits and updates
• Employee training on data protection
• PCI DSS compliance for payment processing

Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information we hold
• Request corrections to inaccurate information
• Request deletion of your personal data
• Opt-out of marketing communications
• Request information about how we use your data
• File a complaint with privacy authorities

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie settings through your browser preferences.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal, tax, and accounting requirements
• Resolve disputes and enforce our agreements

Reservation data is typically retained for 7 years in accordance with Canadian business record requirements.

International Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

Updates to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Last Updated: December 2024